Corona Virus Update

Update 27th May 2020

Orders for medications, parasite control, food or repeat prescription requests:

If you need to order medication, flea and worm products or food, please email:-

️For Collections at Kendal e mail: prescriptions@westmorland-vets.co.uk

️For Collections at Kirkby Lonsdale e mail: kirkbyprescriptions@westmorland-vets.co.uk

We will reply to your e mail once your order has been processed and all items have been prepared to say it is ready.

 

Please can we ask that you make payment prior to collection ideally online by visiting https://westmorland-vets.co.uk/line-payment. or by card over the phone.

Please wait outside when you arrive and phone to let us know you have arrived. We will then bring the items out to you and hand them over in a socially distant safe manner.

You can visit https://westmorland-vets.co.uk/corona-virus-update to view all our COVID-19 updates.

Update 25th May 2020

Online Payments

We hope you have all been enjoying the spring weather and we are sure our doggy patients will have been enjoying the extra walks as the lockdown rules have been adjusted.

Did you know we can now accept on line payments through our website?

This means you can make payments to us in a safe, socially distant manner 24/7 whether we are open or closed.

Our reception team have been working under a lot of pressure throughout lockdown and things continue to be extremely busy for them, as we cope with adjusting all our systems and processes to be undertaken in as socially distant manner as possible. 

This means our phone lines are extremely busy as we try our best to look after the needs of your pets and our farm animal clients. 

Making a payment via our website rather than over then phone is simple, can be made anytime 24/7 and will help reduce the pressure on our phone systems. 

It would be a great help if you could make any payments for food, medications or treatments for your pet by this route if possible. 

All you need to do is visit our website at www.westmorland-vets.co.uk and click on online payment on the main menu.  You will get a instant e mail confirmation of your payment.

We are trying to issue invoices for treatments, repeat prescription and food orders by e mail whenever possible as this is contactless, quick, simple, cost free and green.  If we don’t have your current e mail address please let us know it so that we can set you up for e billing.

Many thanks for you help with this and your prompt payment for items during these difficult time.

Kind Regards The Westmorland Vets Team

Update 23rd May 2020

Update re Annual Vaccinations:

We are now working through our backlog of missed annual vaccinations and health checks that have been postponed since the start of lockdown. 

This is being done under the guidance issued by the Royal College of Veterinary Surgeons and the British Veterinary Association. 

All appointments will be done in a socially distant manner. 

We are working through our lists of missed vaccinations and we are contacting clients gradually to make arrangements to get these done.  This is being done on a risk priority basis starting with the animals who most urgently need these, as there are many factors which affect the clinical need for different pets.

If your pet has missed an annual vaccination during lockdown please bear with us and we will make contact with you to arrange this ASAP. 

Please wait for us to contact you as we have a lot to catch up on and our staff are working really hard to try and catch up with these, as well as deal with all the other health needs of your pets. 

Our systems are slower and more labour intensive than normal whilst we conduct our appointments in a socially distant manner so please bear with us!

Please continue to contact us to book in any 1st or 2nd vaccinations for primary courses. 

We will update you further when we have caught up and are in a position to activate our normal vaccination reminder systems. 

Many thanks for your understanding and cooperation with this,

Best wishes from all the team at Westmorland Vets

 

 

Update 16th April 2020

PET CLIENT ADVICE ON WHAT TO DO DURING THE CORONA CRISIS

In conjunction with the Royal College of Veterinary Surgeons (RCVS) and British Veterinary Association (BVA) this is how you can care for your pet during COVID-19 and this is what we are able to do.

 

We are open and our staff are on hand for you and your pets during this difficult time.

All clients are being offered video or telephone consults, enabling you to get the advice you need and for our team to decide if we need to see your pet in person to provide further care. For any emergencies we’ll ask you to attend the practice immediately.

We can provide essential care for all pets during the current government restrictions. This includes some vaccinations as well as providing products such as pet food, flea, worm and tick products, as well as ongoing medications. For any products you’d like to order simply call us to arrange for payment and safe collection of these items.

The below Q&A provides further details on how we are caring for pets at present.

What conditions constitutes an emergency needing immediate care?

If any of the below are occurring contact us IMMEDIATELY so we can direct you to your nearest open practice.

  • Breathing difficulties
  • Open wound injuries – significant bleeding
  • Trauma (e.g. car accidents)
  • Male cats struggling in the litter tray to pass urine
  • Rabbits neglecting food
  • Swallowing hazards i.e. toys/clothes etc.
  • Ingestion of poison/harmful substances
  • Eye problems
  • Vomiting or diarrhoea especially if your pet appears quiet or depressed or if it is going on for a long time (more than 24 hours)
  • Swollen abdomen or retching (especially large dogs)
  • Loss of thirst & appetite
  • Struggling to give birth
  • Seizures
  • Significant weakness or collapse
  • Flystrike
  • Struggling to urinate
  • Acute severe lameness

I am concerned about my pet’s health in general but I do not think it is an emergency?

To respect social distancing rules we are replacing our standard consultation service with video and telephone consultations.  Click on the link to find out how it works. Please contact the practice to arrange an appointment. 

Can I bring my pet in for an INITIAL VACCINATION COURSE?

Unvaccinated puppies, kittens and rabbits are at risk from picking up the diseases we commonly vaccinate against.

Whilst the risk can be lessened by keeping pets inside and avoiding contact with unvaccinated animals, your vet can discuss your pet’s current situation with you, and risk assess whether vaccination at this point is recommended.

Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Can I bring my pet in for its ANNUAL VACCINATION BOOSTER?

Dogs – If your dog is due its annual booster, please discuss this with your vet. If your vet decides that your dog is at risk of picking up Leptospirosis then they may choose to administer a booster vaccination.  Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

Cats – No. We can safely postpone this vaccine for up to 3 months after the due date without requiring a restart. If your cat is more than 3 months overdue their booster, please discuss this with your vet who will recommend what the best course of action is for your cat based on their situation & lifestyle.

Rabbits – If your rabbit is due its annual booster, please discuss this with your vet. If your vet decides that your rabbit is at significant risk of picking up either VHD or Myxoamatosis, then they may recommend vaccination.  Please contact the practice to arrange an appointment and instructions on how we will keep you and our staff safe to enable us to carry out this treatment for your pet.

How can I get my FLEA, WORM, TICK and FLYSTRIKE treatments?

It is important that you continue to give your pet the appropriate treatments. Please contact us to arrange getting these products to you.

Or REPEAT FOOD and MEDICATIONS?

It is important that you continue to give your pet the appropriate food and medication. We receive regular deliveries of pet food and medications, so there is no concern or reason for stockpiling. Please contact us to arrange getting these products to you, prior to your pet requiring repeat food or medications.

Can my pet still have ELECTIVE OPERATIONS such as Neutering, Dentistry and Lump removals?

At present elective operations such as neutering are not deemed essential. If you are worried about a lump on your pet we strongly recommend a video consultation with your vet at this time and if considered necessary by the vet we can advise on the best ways to manage.

Can I bring in my pet my for a HEALTH CHECK?

Not at this moment in time because this is not deemed critical. However, depending on availability, we may be able to conduct a health check via a video or telephone consultation. Please ask the practice for further information.

Can I bring my pet in for NAIL CLIPS? Or to have their ANAL GLANDS expressed?

This should be postponed if you your pet is not in any danger of feeling discomfort. If you are uncertain whether this is the case please arrange a video consultation or telephone consultation with the vet or the nurse.

What about ULTRASOUNDS and BLOOD TESTS?

The practice can deem whether this would be critical or not – please contact them to understand more.

The above still hasn’t answered my question?

Please contact us directly

Update 25th March 2020

                                                                

Update 24th March 2020

 

We are here to help!!

Rest assured you and your pets health and wellbeing is our priority.

We have put into place the following steps to keep everyone safe whilst caring for your pets.

- Our 24/7 emergency service continues as normal.
- No routine appointments at present.
- Please don’t come to the surgery if you are self isolating or anyone in the house is.
- Please pre order all food and medication by phone or email.
- Please call when you arrive and we will bring the items to you. Do not enter the building.

We are doing our best to keep you and your pet safe and well. Look after yourselves.

 

Update 23rd March 2020

Dear Client

Unfortunately things have deteriorated rapidly both locally and nationally COVID-19 wise so we are left with little choice other than to increase the measures we have in place to try and protect all our staff and you our loyal clients.

Our 24/7 emergency service for your pets continues to run as normal at present.

We all need to play our part in the national effort to maximise our social distancing, in order to reduce the opportunities for virus transmission for the sake of everyone. 

Therefore we need to take additional steps to help protect our staff and you whilst still enabling us to still deliver an emergency service to your pets.

We will no longer be seeing any pets for any routine appointments. 

This will mean we can prioritise our staff to concentrate on delivering care to those pets that need medical care for ongoing and new conditions.  Therefore we will be discontinuing all routine annual vaccinations and health checks, any dental, puppy, nutrition or weight loss checks and any non-urgent ongoing treatment checks until further notice.

There is minimal risk with annual vaccinations going up to 3 months overdue.  We will be able to catch up with all delayed vaccinations at a later date when the situation has improved.  We will ensure that no client is out of pocket if we do need to recommence any vaccination initial / primary courses.  We will contact you at a later date if you were due an annual vaccination during this reduced service period.

If you do have an ill pet that needs treating we are here to help.  Please ring the surgery to arrange an appointment, do not arrive at the surgery without an appointment.

We will do what we can to spread out appointments as much as possible and we will ask all clients to wait outside the building.  Please just give us a ring when you arrive to let us know you are outside.  Where possible animals will be seen outside the practice building or will be taken inside by a member of staff.  If we do need you to accompany your animal inside we will ask that only 1 adult enters the building.  We would ask that you pay over the phone or by card after your animal has been seen.

Please do not come to the surgery for any reason if you or anyone in your household is self isolating or if you are in one of the higher risk groups

Food and medicine orders and collection:

·        Please pre order all items by phone or email.

·        Our stock levels are high and there are no issues in the veterinary supply chain other than some delayed deliveries.  Please order repeat prescriptions a few days before you need them so we can have everything ready for you.

·        For Collections at Kendal:  Please come to the farm reception entrance (to the left of the Small Animal doors) and either knock on the glass or phone us to let us know you are outside. 

·        For Collections at Kirkby Lonsdale:  Please drive or walk around to the back car park and either make yourself known through the office window or ring us to let us know you are there.

·        Please do not come into the building at either site

·        We will bring your items out to you.  Please ideally pay over the phone or by card payment.

Please bear with our staff as they are all doing their best to cope with increased workloads, decreased team numbers and high stress levels.  We will do our upmost to look after your much loved pets through the challenges of COVID-19.

Many thanks for your patience and assistance with these matters,

The Westmorland Vets Team

 

 

Update 19th March 2020

 

The ongoing situation regarding COVID-19 is impacting all of us and in this time of uncertainty we wanted to reassure you that providing care for our clients and their pets remains our top priority.

Our practice REMAINS OPEN FOR BUSINESS as usual and as you would expect we are putting in place a number of steps to ensure that we reduce the risk of virus transmission. The health and wellbeing of our patients, staff and the wider community is paramount.

  • If you are experiencing symptoms or are in self-isolation but your pet needs treatment, please allow a non-isolating family member or friend to bring them in. If this is not possible then we can meet you outside our entrance to receive your pet

  • We currently encourage card payment rather than cash to help maintain high hygiene standards in our practice

  • Routine preventative health care appointments may be adjusted by clinic teams to ensure that our resources are managed most effectively in order to provide the best possible pet care during this time

  •  Follow-up examinations, including repeated prescriptions, may be conducted via video consultation where appropriate. We expect that in most instances you may visit us to collect medications however a postal service may also be available if necessary

  • We assure you that the care of your pet is our priority so we will accept your pet for a physical appointment if necessary. In such a case we request that only one symptom-free owner accompanies your pet to our practice

  • Thank you for your support over the coming days and weeks. We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates.