Corona Virus Update

Update 25th March 2020

                                                                

Update 24th March 2020

 

We are here to help!!

Rest assured you and your pets health and wellbeing is our priority.

We have put into place the following steps to keep everyone safe whilst caring for your pets.

- Our 24/7 emergency service continues as normal.
- No routine appointments at present.
- Please don’t come to the surgery if you are self isolating or anyone in the house is.
- Please pre order all food and medication by phone or email.
- Please call when you arrive and we will bring the items to you. Do not enter the building.

We are doing our best to keep you and your pet safe and well. Look after yourselves.

 

Update 23rd March 2020

Dear Client

Unfortunately things have deteriorated rapidly both locally and nationally COVID-19 wise so we are left with little choice other than to increase the measures we have in place to try and protect all our staff and you our loyal clients.

Our 24/7 emergency service for your pets continues to run as normal at present.

We all need to play our part in the national effort to maximise our social distancing, in order to reduce the opportunities for virus transmission for the sake of everyone. 

Therefore we need to take additional steps to help protect our staff and you whilst still enabling us to still deliver an emergency service to your pets.

We will no longer be seeing any pets for any routine appointments. 

This will mean we can prioritise our staff to concentrate on delivering care to those pets that need medical care for ongoing and new conditions.  Therefore we will be discontinuing all routine annual vaccinations and health checks, any dental, puppy, nutrition or weight loss checks and any non-urgent ongoing treatment checks until further notice.

There is minimal risk with annual vaccinations going up to 3 months overdue.  We will be able to catch up with all delayed vaccinations at a later date when the situation has improved.  We will ensure that no client is out of pocket if we do need to recommence any vaccination initial / primary courses.  We will contact you at a later date if you were due an annual vaccination during this reduced service period.

If you do have an ill pet that needs treating we are here to help.  Please ring the surgery to arrange an appointment, do not arrive at the surgery without an appointment.

We will do what we can to spread out appointments as much as possible and we will ask all clients to wait outside the building.  Please just give us a ring when you arrive to let us know you are outside.  Where possible animals will be seen outside the practice building or will be taken inside by a member of staff.  If we do need you to accompany your animal inside we will ask that only 1 adult enters the building.  We would ask that you pay over the phone or by card after your animal has been seen.

Please do not come to the surgery for any reason if you or anyone in your household is self isolating or if you are in one of the higher risk groups

Food and medicine orders and collection:

·        Please pre order all items by phone or email.

·        Our stock levels are high and there are no issues in the veterinary supply chain other than some delayed deliveries.  Please order repeat prescriptions a few days before you need them so we can have everything ready for you.

·        For Collections at Kendal:  Please come to the farm reception entrance (to the left of the Small Animal doors) and either knock on the glass or phone us to let us know you are outside. 

·        For Collections at Kirkby Lonsdale:  Please drive or walk around to the back car park and either make yourself known through the office window or ring us to let us know you are there.

·        Please do not come into the building at either site

·        We will bring your items out to you.  Please ideally pay over the phone or by card payment.

Please bear with our staff as they are all doing their best to cope with increased workloads, decreased team numbers and high stress levels.  We will do our upmost to look after your much loved pets through the challenges of COVID-19.

Many thanks for your patience and assistance with these matters,

The Westmorland Vets Team

 

 

Update 19th March 2020

 

The ongoing situation regarding COVID-19 is impacting all of us and in this time of uncertainty we wanted to reassure you that providing care for our clients and their pets remains our top priority.

Our practice REMAINS OPEN FOR BUSINESS as usual and as you would expect we are putting in place a number of steps to ensure that we reduce the risk of virus transmission. The health and wellbeing of our patients, staff and the wider community is paramount.

  • If you are experiencing symptoms or are in self-isolation but your pet needs treatment, please allow a non-isolating family member or friend to bring them in. If this is not possible then we can meet you outside our entrance to receive your pet

  • We currently encourage card payment rather than cash to help maintain high hygiene standards in our practice

  • Routine preventative health care appointments may be adjusted by clinic teams to ensure that our resources are managed most effectively in order to provide the best possible pet care during this time

  •  Follow-up examinations, including repeated prescriptions, may be conducted via video consultation where appropriate. We expect that in most instances you may visit us to collect medications however a postal service may also be available if necessary

  • We assure you that the care of your pet is our priority so we will accept your pet for a physical appointment if necessary. In such a case we request that only one symptom-free owner accompanies your pet to our practice

  • Thank you for your support over the coming days and weeks. We will keep in touch with you should the situation change further. Please keep an eye on our website or follow us on Facebook for the latest updates.