Corona Virus Update

Update 3rd November 2020

COVID UPDATE

Following on from the announcement of a 2nd England wide lock down, we would like to reassure our clients that we will continue to operate from Thursday 2nd  November onwards, due to our classification as an essential business which means we can remain open.

We will do our best to look after the health and welfare of your pets whilst doing all we can to minimise the Covid risks to our clients and team.  We continue to operate a closed door policy with all clients being seen outside (as we have been doing since March).

Regular health checks, vaccinations and parasite treatments are vital for the health and welfare of your pets and the wider population so under RCVS and BVA guidance we can continue to offer these to our clients alongside the assessment, examination and treatment for all minor and major ailments.

We will continue to send out our normal reminders regarding vaccinations and other health treatments.  Please continue to book in with us by the normal methods – By online booking or by phone.  If you would feel more comfortable delaying a vaccination or treatment till after lockdown please contact us for advice regarding this.

 

Please do not come to the surgery for any reason if: 

1. You have symptoms of coronavirus, including a new persistent cough, high temperature, loss or changes to your senses of smell and / or taste, or you live with someone who has these symptoms

2. You or someone you live with has tested positive for Covid-19

3. You have been told to self-isolate by NHS Track & Trace, or your school.

 

E mail Addresses:

Please make sure we have your current e mail address so we can communicate with you as easily and efficiently as possible.  We are e mailing invoices out for any items that aren’t paid for over the phone at the time of ordering or visiting, this is the easiest, quickest, safest and most effective way for us to do this.  E mailed invoices come with a direct link for online payment.

 

Online Payment:

Prompt payment for all items and work would be most appreciated for all items and work done in these challenging times.  Our preferred method is by online payment via our website it at all possible.  If you are able to pay via this method rather than by card over the phone this will help our team greatly by reducing the pressure on our phone lines.  Just visit our website and clink on the online payment button.  Many thanks for your support with this.

 

Orders for medications, parasite control, food or repeat prescription requests:

If you need to order medication, flea and worm products or food, please email:-

️For Collections at Kendal e mail: prescriptions@westmorland-vets.co.uk

️For Collections at Kirkby Lonsdale e mail: kirkbyprescriptions@westmorland-vets.co.uk

We will reply to your e mail once your order has been processed and all items have been prepared to say it is ready.

Please can we ask that you make payment prior to collection ideally online by visiting https://westmorland-vets.co.uk/line-payment or by card over the phone.

 

Visits to the Practice:

We are currently still not allowing any non-staff to enter the practice buildings. 

 

Visits to Kendal:

For order collections and payments:  Please come to the farm lobby (the single door to the left side of the Small animal entrance) and we will serve you through a protective screen.  Please wear a face covering for this.

For appointments: Please park at the front of the practice then just phone to let us know you have arrived arrive and we will come out to help you.  Please come to the farm lobby to collect any treatments needed and to make payment once your pet has been seen.  Please wear a face covering for this.

 

Visits to Kirkby Lonsdale:

For order collections and payments:  Please come round to the back of the practice and come up to the office window we will serve you through the window.  Please wear a face covering for this.

For appointments: Please drive round the back of the practice then just phone to let us know you have arrived arrive and we will come out to help you.  Please come to the rear office window to collect any treatments needed and to make payment once your pet has been seen.  Please wear a face covering for this.

We are seeing all animals either outside or taking them inside without their owners to examine them and treat them.  We have extra staff at both sites to help with holding your pets while our staff treat them.

Please bear with our staff as they are all doing their best to cope with increased workloads, decreased team numbers and high stress levels.  We will do our upmost to look after your much loved pets through the challenges of COVID-19.

Many thanks for your patience and assistance with these matters,

The Westmorland Vets Team